Last updated: 12 August 2026
1. Who we are
PAZO GROUP LIMITED (“PAZO”, “we”, “us” or “our”) is a private limited company registered in England and Wales under company number 15966373. Our registered office is 124 City Road Pazo Group Limited, 124 City Road, London, England, EC1V 2NX.
Privacy enquiries may be sent to privacy@pazogrp.co.uk.
2. Information we may collect
- Identity and contact information, including your name, email address and telephone number.
- Project or enquiry information that you choose to provide.
- Support information, including app name, device type, operating-system version, screenshots and problem descriptions.
- Technical information such as IP address, browser type, device information, security logs and essential cookie or local-storage data.
- Communication records and preferences.
Please do not send passwords, payment-card details or unnecessary sensitive information through our enquiry or support forms.
3. Why we use personal information
We may use information to respond to enquiries, provide requested services, manage projects and customer relationships, provide application support, maintain security, improve our services, keep appropriate business records and comply with legal obligations.
4. Lawful bases
Depending on the circumstances, we rely on steps requested before entering into a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing our business and services, or your consent where consent is required.
5. Sharing information
We may use carefully selected service providers for hosting, database, email, communications, professional advice and technical support. We only share information when reasonably necessary, subject to appropriate contractual or legal protections. We may also disclose information where required by law or in connection with a legitimate corporate transaction.
6. International transfers
Some service providers may process information outside the United Kingdom. Where this occurs, we seek to use appropriate safeguards required by applicable data-protection law.
7. Retention
We retain personal information only for as long as reasonably necessary for the purpose collected, including legal, accounting, security and dispute-resolution requirements. Retention periods vary according to the type of record and our relationship with you.
8. Your rights
Subject to applicable law and any exemptions, you may have rights to request access, correction, deletion, restriction or transfer of your personal information, and to object to certain processing or withdraw consent. Contact privacy@pazogrp.co.uk to make a request. We may need to verify your identity.
9. Complaints
Please contact us first so we can try to resolve your concern. You may also complain to the UK Information Commissioner’s Office through ico.org.uk.
10. Security
We use reasonable administrative, technical and organisational measures intended to protect information. No online service can guarantee absolute security.
11. Children
Our website and general business services are not directed to children. If an application is intended for children, a specific notice and age-appropriate controls will be provided where required.
12. Updates
We may update this policy to reflect changes in our services or legal obligations. The date above shows when it was last revised.